Haptik

About Haptik

Contakt Gen AI by Haptik is a versatile conversational CRM platform that utilizes cutting-edge generative AI to create intelligent, human-like customer agents.

Designed for enterprises, it supports omnichannel deployment across web, chat, voice, and messaging platforms like WhatsApp, RCS, Facebook Messenger, and more.

The platform offers specialized AI agents, including support, sales, booking, and lead qualification, tailored to specific business needs.

It allows for flexible model selection, fine-tuning with enterprise data, and integration of real-time web information, ensuring high accuracy and relevance.

Features like multilingual support (100+ languages), voice-first interactions, dynamic call routing, and seamless human-agent collaboration make it a comprehensive solution for delivering personalized and efficient customer experiences.

Built with robust security standards and strategic partnerships with OpenAI and Microsoft, Contakt Gen AI empowers businesses to automate customer support, boost sales, and optimize operational workflows.

Its analytics and insights tools provide actionable data to improve service quality continually.

Overall, it helps organizations transform their customer engagement strategy into a scalable, intelligent, and human-like experience, driving customer satisfaction and loyalty..

Smart Features

• Omnichannel deployment across web, chat, voice, and messaging platforms
• Flexible AI model selection and fine-tuning with enterprise data
• Multilingual support for 100+ languages ensuring global reach
• Real-time web information integration for accurate responses
• Voice-first AI enabling natural, conversational interactions
• Dynamic call routing for faster issue resolution
• Seamless collaboration between AI agents and human agents
• Advanced analytics and insights for continuous improvement
• Robust security standards including ISO, GDPR, CCPA compliance
• Strategic partnerships with OpenAI and Microsoft for cutting-edge features

Use Cases & Applications

• Customer support automation and enhanced service experience
• Personalized sales assistance and product recommendations
• Booking and reservation management
• Lead qualification and intelligent prospect engagement
• Phone support automation with voice agents
• Multilingual customer interactions for global outreach
• Integration with existing CRM and live chat tools
• Web and social media engagement for retail, travel, fintech, healthcare, and more

Who is it for?

• Large enterprises seeking scalable customer engagement solutions
• Customer support centers aiming to automate and enhance service quality
• Sales teams looking for intelligent lead qualification and recommendations
• Businesses requiring multilingual and omnichannel communication
• Organizations wanting to integrate AI seamlessly with existing systems
• Industries including retail, travel, fintech, healthcare, media, and entertainment

Business Opportunities in Haptik

Leverage Contakt Gen AI to create specialized virtual assistant services for small to medium businesses, offering customized customer support, sales automation, and lead generation.

By providing tailored AI solutions, entrepreneurs can tap into the growing demand for intelligent customer engagement tools, offering subscription-based or project-based services.

Additionally, reselling or implementing these AI agents within existing businesses can generate recurring revenue streams, while helping clients enhance their customer satisfaction and operational efficiency.

With minimal upfront investment and scalable cloud deployment, this platform offers a compelling opportunity for tech-savvy entrepreneurs to build a profitable AI-driven service business..