Toma

About Toma

Toma is an advanced AI automation platform designed specifically for automotive dealerships to streamline customer interactions and operational tasks.

It seamlessly integrates with existing dealership software, managing 24/7 calls, scheduling appointments, handling recall requests, parts inquiries, and more.

Toma's AI agents mimic human interactions, providing natural and fast conversations across voice, chat, and SMS channels.

The platform reduces manual workload, increases appointment bookings, and boosts service revenue—evidenced by over 9,000 appointments booked and $2 million+ generated in just 90 days for clients.

Toma’s features include call intelligence reporting, automated follow-ups, escalation to human agents when needed, and customizable workflows.

Easy to onboard and supported with dedicated assistance, Toma acts as a virtual team member, working tirelessly to improve dealership operations while reducing costs associated with training and turnover.

Its capacity for end-to-end automation and deep customization makes it a competitive leader in automotive AI solutions, helping dealerships increase efficiency, revenue, and customer satisfaction..

Smart Features

• End-to-end automation of customer communication and operational tasks
• Seamless integration with existing dealership systems and software
• Natural, fast, and human-like AI interactions across voice, chat, and SMS
• Automated appointment scheduling, reminders, and recall management
• Real-time call intelligence, transcription, and analytics
• Proactive notifications and follow-up alerts for critical leads and customer issues
• Easy onboarding with minimal disruption and dedicated support
• Customizable workflows to suit specific dealership needs
• Reduces manual workload, training costs, and staff turnover
• Increases appointment bookings, service revenue, and customer satisfaction

Use Cases & Applications

• Automating customer appointment scheduling and rescheduling
• Handling recall requests and notifications
• Managing parts inquiries and order tracking
• Reducing no-shows with automated reminders
• Supporting 24/7 inbound calls and inquiries
• Enhancing customer engagement through multichannel communication
• Providing real-time call analytics and insights
• Escalating critical issues to human staff when necessary
• Automating repetitive operational tasks to boost revenue

Who is it for?

• Automotive dealership owners and managers
• Service departments seeking operational efficiency
• Sales teams aiming to increase appointment bookings
• Dealerships looking to improve customer experience
• Dealer groups wanting to reduce staffing costs
• Marketing teams focused on customer engagement and retention

Business Opportunities in Toma

Leverage Toma's AI automation platform to create a service offering for small to mid-sized dealerships, helping them improve operational efficiency and increase revenue.

By providing implementation, customization, and support, entrepreneurs can build a recurring revenue stream.

Additionally, reselling Toma as a white-label solution or integrating it into broader automotive marketing services offers scalable business opportunities.

This approach requires minimal upfront investment, focusing on client acquisition and technical support, positioning you as a key partner in automotive digital transformation and automation services..