Twine

About Twine

Twine is an AI-driven platform designed to enhance customer engagement and simplify business management.

It automates essential tasks such as call follow-up, appointment scheduling, rescheduling, and payment processing, all through text messaging and web chat channels.

Trained to respond like your dedicated staff, Twine handles customer inquiries, book appointments directly into your calendar, and ensures timely payments, reducing manual workload.

It follows up with clients post-service to solicit reviews, boosting your online reputation.

The platform seamlessly syncs with your existing software and offers a personalized dashboard, giving you full control and visibility.

Twine is highly customizable, allowing you to tailor its responses and workflows to your specific business needs.

Available in various tiers, including enterprise options with custom integrations and HIPAA certification, Twine is suitable for small businesses to multi-location enterprises.

Its features include missed call AI, web chat AI, review prompts, API/web forms, Zapier integration, and voice AI (beta).

With Twine, businesses can operate around the clock, capture every lead, and improve customer satisfaction effortlessly..

Smart Features

• Automates customer follow-up, booking, payments, and reviews
• Responds across multiple communication channels in real-time
• Integrates seamlessly with existing CRM and scheduling software
• Customizable AI trained to match your business tone and needs
• Saves time by handling inquiries and payments automatically
• Boosts customer reviews and online reputation
• Available in flexible plans, including enterprise solutions with custom integrations
• Operates 24/7, ensuring no customer is missed

Use Cases & Applications

• Scheduling and rescheduling appointments automatically
• Processing payments and sending invoices via SMS
• Customer service and inquiry handling across channels
• Follow-up for service reviews to enhance reputation
• Lead capture and response automation
• Multi-location business management
• Voice AI for enhanced communication (beta)

Who is it for?

• Small to medium-sized businesses seeking automation
• Service providers like salons, clinics, and repair shops
• Multi-location enterprises looking for scalable solutions
• Businesses aiming to improve customer engagement and reviews
• Organizations needing 24/7 customer support automation

Business Opportunities in Twine

Twine offers a unique opportunity for entrepreneurs to create a business providing AI customer support and automation services to local businesses.

By customizing Twine for different industries, reselling or managing the platform, and assisting businesses in streamlining their operations, you can generate recurring revenue.

Additionally, offering setup, integration, and ongoing support services can turn Twine into a profitable side hustle or scalable business, capitalizing on the increasing demand for automated customer engagement tools..