Viqal

About Viqal

Viqal's AI Virtual Concierge is a comprehensive solution designed to automate and personalize guest interactions across various hospitality settings, including hotels, hostels, and holiday parks.

Operating through WhatsApp, the platform handles up to 95% of guest inquiries automatically, providing instant responses and seamless communication from pre-arrival to post-departure.

Features such as contactless check-in, digital room keys, and proactive upselling enhance the guest experience while reducing staff workload.

The system integrates effortlessly with existing property management systems (PMS), booking engines, and OTAs, ensuring real-time synchronization of reservations and guest data.

Centralized management allows for uniform guest service across multiple properties, with robust security measures safeguarding sensitive information.

The platform also enables personalized recommendations for local attractions and amenities, increasing guest satisfaction and revenue through targeted upselling.

With no app downloads required, guests enjoy convenient, instant access to services via WhatsApp, which boasts a 98% message open rate.

Hotels leveraging Viqal report significant reductions in repetitive inquiries, improved operational efficiency, and increased revenue through upselling opportunities, making it an invaluable tool for modern hospitality management..

Smart Features

• Automates up to 95% of guest inquiries, saving staff time
• Seamless contactless check-in and digital key sharing via WhatsApp
• Personalized upselling and proactive messaging to enhance revenue
• Integration with PMS, booking engines, and OTAs for real-time updates
• Centralized platform to manage multiple properties efficiently
• Secure data protection and guest privacy
• No app downloads required for guests, ensuring maximum convenience
• Operates 24/7, providing instant support and engagement

Use Cases & Applications

• Automated guest communication and support
• Check-in and check-out processes
• Upselling of amenities and services
• Personalized local recommendations
• Feedback collection and service recovery
• Managing guest requests across multiple properties

Who is it for?

• Hotels and resorts
• Hostels and holiday parks
• Hotel groups and chains
• Hospitality service providers
• Property management companies

Business Opportunities in Viqal

Leverage Viqal's AI concierge platform to offer automated guest communication services to hospitality businesses.

By providing setup, customization, and management, you can help hotels reduce operational costs, improve guest satisfaction, and increase revenue streams through targeted upselling.

This creates a scalable side business in the fast-growing hospitality tech sector, ideal for entrepreneurs interested in hospitality solutions, automation, and customer service enhancement..